Last update: September 18, 2020
Welcome to topxel.com, a website by Topxel, S.C. ("Topxel", "we" or "us"). At Topxel, your privacy is a priority for us, that's why we collect and retain the least information necessary to provide our services.
As long as our applications and websites can provide their functionality without doing so, we prefer to avoid collecting data from you.
In the cases where we do collect data, we try to be clear about why we're collecting it, tell you how long we keep it, and delete it when we no longer need it.
Our products follow a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and it's part of hosting services' analytics.
The information collected by log files include:
- Internet protocol (IP) addresses (may reveal your approximate geographic location).
- Details of the software making the request (such as browser type, version, operating system).
- Device type (mobile, tablet, desktop).
- Date and time stamp.
- The name of the resource requested.
- Referring/exit pages.
- Number of requests.
These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
When you submit enquiries to topxel.com you may be asked certain personally identifiable information that can be used to contact or identify you ("Personal Data").
Topxel protects your Personal Data in line with applicable laws and our data privacy policies. We also take appropriate technical and organizational measures to protect your data against unauthorized or unlawful processing, and against accidental loss, destruction, damage, alteration, disclosure or access.
We use a third party service called Formspree for handling contact form submissions (Support and Feedback). This service provides a backend for our website forms and emails submissions to our email address. Formspree does not intentionally disclose Personal Data to third parties or utilise end-use data for marketing purposes.
We normally delete any Personal Data you share with us from their archive as soon as we process your request. Our Formspree plan's archive currently has a limitation to retain the submissions from the last 30 days.
By using our contact form, you acknowledge and accept that your information will be transferred for processing to Formspree.
Use of data
Your information will enable us to provide you the services you have requested. It will also enable us to contact you when necessary concerning your query.
We might also use your information to let you know about other products and services which we offer which may be of interest to you and we may contact you by telephone or email. If you change your mind about being contacted in the future, please email us at email@example.com.
We will keep your data:
- As long as we have an ongoing relationship with you.
- While your account is active or for as long as needed to provide services to you.
- As long as needed in order to comply with legal obligations.
In any other circumstances, we will keep your data only as long as is necessary for the purposes for which it was processed.
Security of data
We take precautions to protect your information. Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of this site.
The security of your data is important to us, but no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use means to protect your Personal Data, we cannot guarantee its absolute security.
Disclosure of data
Unless required to do so by law or liability reasons, we will not otherwise share or distribute any of the information you provide to us without your consent, or use your data for any purpose other than the reason we collected it originally.
Access and update
You have the right to request access to the Personal Data we hold about you. You may request that we rectify or delete the Personal Data or restrict the processing of your Personal Data, if you think they are inaccurate. Furthermore, you have the right to object against the processing of your data and even ask us for your data in a portable format. We will asses and act on your request, subject to the exceptions, set out in applicable law.
Transfer of data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Spain and choose to provide information to us, please note that we transfer the data, including Personal Data, to Spain and process it there.
Third-Party Vendor Services
We use a limited third-party vendor services, for certain activities at Topxel.
- Formspree: Handling of contact forms submissions.
- Slack: Communication tool we use internally. Customer information may pass through this service as customer support processes occur.
Topxel does not knowingly collect any Personal Identifiable Information from children under the age of 16. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Links to other sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.